Total Recordings
1,248
+12% from last month
Avg. Call Duration
5m 42s
-8% from last month
Adherence Rate
87.5%
+5.2% from last month
Customer Satisfaction
4.2/5
+0.3 from last month
Call Volume
Daily call volume over the past 30 days
Call Categories
Distribution of call types
Recent Recordings
Latest analyzed call recordings
Customer Support Call #1234
2023-05-15 • 4:32 • John Smith
positive
Technical Support #5678
2023-05-14 • 8:15 • Sarah Johnson
neutral
Billing Inquiry #9012
2023-05-13 • 3:45 • Michael Brown
negative
Sales Call #3456
2023-05-12 • 6:20 • Emily Davis
positive
Performance Metrics
Key performance indicators
Script Adherence
Target: 90% • Change: +5%
87%
Customer Satisfaction
Target: 85% • Change: +2%
84%
Call Resolution Rate
Target: 90% • Change: +3%
92%
Average Handle Time
Target: 80% • Change: -4%
78%